{"content":[{"Id":"699","Permalink":"/Blog/Posts/Features/Two_Tales_of_Sam_Walton_and_the_Hula/","Category":"Features","Title":"Two Tales of Sam Walton and the Hula","Date":"\/Date(1452276275037)\/","HeaderImage":"/uploadedImages/Content/Blog/Posts/Features/hula.jpg","IsFeatured":"false","Author":"643","AuthorData":{"Name":"Alan Dranow","JobTitle":"Senior Director for the Walmart Heritage Group","ProfilePicture":"","Biography":"His favorite artifact is one that is a tangible and iconic symbol of the truly humble man that was Sam Walton – his red Ford pickup truck."},"ContentTags":["Wall Street ","Hula","Hula hoop","Culture","10 rules"],"SummaryText":"When most people think “Hula,” their thoughts go to one of two places: a luau on a tropical island or a hip-swiveling, popular toy in the fifties. ","BodyText":null,"BodyTextString":"\u003cp\u003e\u003cstrong\u003e\u003c/strong\u003eWhen most people think “Hula,” their thoughts\ngo to one of two places: a luau on a tropical island or a hip-swiveling,\npopular toy in the fifties.  Apparently, the hula was popular with \u003ca href=\"http://corporate.walmart.com/our-story/history/sam-walton\" title=\"Link: http://corporate.walmart.com/our-story/history/sam-walton\"\u003eSam Walton\u003c/a\u003e on both\nfronts.\u003c/p\u003e\u003cp\u003e \n\n\u003c/p\u003e\u003cp\u003eTale One: The Hula Hoop Craze\u003c/p\u003e\u003cp\u003eHis first association\nwith the hula came when Sam saw the Hula Hoop craze taking hold back in the\nfive-and-dime days. Customer-focused merchant that he was, he wanted to make\nsure he had hula hoops available for his customers when they came looking for\nthem. Unfortunately, the Hula Hoops were mostly earmarked for the big-city\nstores, and were hard to get – and pricey.  \u003c/p\u003e\u003cp\u003e\u003cstrong\u003e\u003cem\u003eEnter Jim Dodson\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eOkay, so even if Jim\nDodson didn’t want to sell Sam his store in Siloam Springs, (causing Sam to\nopen his first Walton’s 5 \u0026amp;10 in Bentonville), he still had some great\nideas. And Sam took to the one Jim shared with Sam one day: go in together,\n50-50, and make their own Hula Hoops. Dodson knew where to get the plastic\ntubing and even had some attic space where they could make them.  And so\nmake them they did, and Sam kept many a customer happy with his homemade Hula\nHoops.\u003c/p\u003e\u003cp\u003eJim later went on to\nmanage the Walmart store up in Columbia, Missouri, for about 15 years.\u003c/p\u003e\u003cp\u003e \n\n\u003c/p\u003e\u003cp\u003eTale Two: The Hula on Wall Street\u003c/p\u003e\u003cp\u003eIn March of 1984, Sam Walton made good on a promise to “\u003ca href=\"https://www.walmartmuseum.com/explore/#/timeline/artifact/27917294259\" title=\"do the hula on WallStreet\"\u003edo the hula on WallStreet\u003c/a\u003e.”  Despite the company’s growth, strength, and the traditional\nWalmart optimism, Sam saw reaching an 8% pretax profit as unattainable.\nThen-CFO David Glass saw it differently, and bet Sam that the company would\nindeed beat the 8% and Sam would indeed do the hula on Wall Street.\u003c/p\u003e\u003cp\u003e\u003cbr /\u003e\u003cstrong\u003e\u003cem\u003e“It’s part of our culture”\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWhile Sam thought he’d\nget away with slipping into New York to quietly do a hula in the shadow of the\nstock exchange, Glass hired “a truckload of real hula dancers and ukulele\nplayers.” Even more to Sam’s surprise was that his CFO had alerted the\nnewspapers and TV networks. \u003c/p\u003e\u003cp\u003eWhile Sam may have found it a touch\nembarrassing, it showed his commitment to the 6\u003csup\u003eth\u003c/sup\u003e rule of his \u003ca href=\"https://www.walmartmuseum.com/explore/#/timeline/artifact/27917291755\" title=\"Link: null\"\u003e10 Rules for Building aSuccessful Business\u003c/a\u003e:  Celebrate your\nsuccesses.  And as Sam pointed out, “Don’t take yourself so seriously.\nLoosen up and everybody around you will loosen up.” And so they did.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003e\u003cem\u003eThis post originally appeared on the Walmart Corporate blog, \u003ca href=\"http://blog.walmart.com/topics/heritage\" title=\"Walmart Today\"\u003eWalmart Today\u003c/a\u003e. \u003c/em\u003e\u003c/p\u003e","NumViews":20}, {"Id":"34359738413","Permalink":"/Blog/Posts/Features/In_Memory_of_Maverick,_Walmart_s_Beloved_Safety_Dog/","Category":"Features","Title":"In Memory of Maverick, Walmart\u0027s Beloved Safety Dog","Date":"\/Date(1459201186290)\/","HeaderImage":"/uploadedImages/Content/Blog/Posts/Features/ShareholdersK9_0012.jpg","IsFeatured":"false","Author":"635","AuthorData":{"Name":"Rich Cromwell","JobTitle":"Production Manager for The Walmart Museum","ProfilePicture":"","Biography":"As a believer in Sam’s maxim that you should never take yourself too seriously, Rich’s favorite part of the museum is the picture of Sam dancing the hula on Wall Street as it brings that statement to life."},"ContentTags":["Shareholders","Maverick","Razorbacks","Associates"],"SummaryText":"He wasn’t the first four-legged friend to spend time at the Home Office, but he was the first to actually work while he was there.","BodyText":null,"BodyTextString":"\u003cp\u003e\u003cem\u003eHe wasn’t the first\nfour-legged friend to spend time at the Home Office, but he was the first to\nactually work while he was there.\u003c/em\u003e\u003c/p\u003e\u003cp\u003eFor most of us, taking a nap while on the clock would result\nin some form of disciplinary action. For a special few, it’s part of a normal\nday at the office. Such was life for Maverick, Walmart’s beloved safety dog who\nearned every second he spent napping thanks to his years of tireless service to\nthe company and the community. \u003c/p\u003e\u003cp\u003eBorn October 21, 2002, Maverick arrived in Bentonville in\nMay of 2003. By June, he was getting his first taste of Shareholders, though\nnot as an officer. For his first Shareholders, Maverick was there solely to\nbegin the process of socialization as he and Patty Morgan began their\npartnership. \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eHow Maverick Came to\nCall Bentonville Home\u003c/strong\u003e\u003c/p\u003e\u003cp\u003ePatty, the pioneer behind Walmart’s K9 program, became\ninterested in canine resources after 9/11. In the process of researching, she\ndiscovered that there were two schools of thought on the subject – one which\nfocused on affable dogs with welcoming appearances and one which focused on\nstrong dogs with an appearance that lent itself to deterrence.\u003c/p\u003e\u003cp\u003e\u003cimg src=\"/uploadedImages/Content/Blog/Posts/Features/Maverick.1.JPG\" alt=\"Maverick\" title=\"Maverick\" style=\"width: 15%; height: 21%; float: left;\" /\u003eWhat was important to Walmart associates, and thus to Patty,\nwas deterrence, so she set about selling the idea of a German Shepherd.\nUltimately, she prevailed and Maverick joined the team as Walmart’s only\nofficial four-legged associate. First, though, he had to undergo training. \u003c/p\u003e\u003cp\u003eTraining for a K9 officer is a tad more rigorous than for\nthe average dog. K9s cannot stop with sit and stay. They have to be able to\nclimb ladders and take steps on command. There are also the supplies necessary\nto training a dog that can detect explosives which, for obvious reasons, aren’t\nreadily available to the public at large. \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eA Helping Hand, and a\nHelping Paw\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003eThat’s where the Bentonville Police Department stepped in.\nOfficer Guary Morgan, the K9 handler for the force, agreed to let Patty and\nMaverick train with him and his dog so that Maverick could learn detection.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003eTraining wasn’t just about detection and obedience, though.\nIt was also about the growing bond between Patty and Maverick. It grew as Maverick\ngrew into a quite capable officer. In fact, his progress was faster than\nPatty’s. \u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003eIt was 2004 and Maverick was officially on duty, sweeping\nBarnhill Arena in preparation for Shareholders. As he searched the coaches’\noffice, he sat down in front of a cabinet, his passive indication that there\nwas something amiss in that cabinet. But Patty didn’t believe him.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003eHe searched the room again and once more alerted in front of\nthe same spot. Patty again doubted Maverick, but went to Guary for his opinion.\nAfter a gentle scolding for not rewarding Maverick for doing his job, Guary sent\nin his dog DJ to sweep the room. DJ sat down in the same spot.  Maverick, it seemed, was correct and there\nwas something amiss. \u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003eThankfully, it wasn’t an explosive device. What they\ndiscovered was that above the cabinet was a shelf and an air vent; on top of the\nshelf, a starter pistol and a box of rounds. The vent was blowing the smell\nfrom that starter pistol down to that spot and making the dogs think that the\nsomething suspicious they were smelling was inside the cabinet. \u003c/p\u003e\u003cp\u003e\u003cimg src=\"/uploadedImages/Content/Blog/Posts/Features/Mav at Dallas Meeting 2004.jpg\" alt=\"Maverick in grass\" title=\"Maverick in grass\" /\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eA Lover of His Fellow\nAnimals, If Not Big Red\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003eFrom there, Maverick went on to many more years of service,\nwhether patrolling Year Beginning Meetings or sweeping  a green room before First Lady Laura Bush\narrived. He worked Razorback football games despite his aversion to Big Red,\nthe giant inflatable mascot. He took part in Maverick Days at The Walmart\nMuseum in which he posed for pictures and helped kids learn about the\nimportance of safety. \u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003eThrough all his service, though, Maverick remained a dog. He\nloved horses, his ball, and visits with Patty’s mom –\u003cimg src=\"/uploadedImages/Content/Blog/Posts/Features/Maverick Birthday.jpg\" alt=\"Maverick Birthday\" title=\"Maverick Birthday\" style=\"float: right; width: 20%; height: 20%;\" /\u003e aka “Grandma.” Most of\nall, he loved being Patty’s companion. He was there with her as she pioneered\nthe program, he was the animal that taught her just how close the bond between\nhuman and animal could be.\u003c/p\u003e\u003cp\u003eMaverick wasn’t the\nonly animal around the house. His family included two other dogs and one cat. Today,\nthough, that family looks different than it once did.  Now only Merlin and Kate, those two dogs, and\nFrancois Pierre, the Abyssian cat, still roam the house. Maverick, the constant\nfor so many years, cannot be found curled in his bed anymore, having passed in\nDecember 2015. But Maverick isn’t truly gone. In spirit, he remains where he’s\nbeen since 2003 – by Patty’s side, reminding her of their shared bond and\naccomplishments.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003e \u003c/p\u003e","NumViews":120}, {"Id":"34359738441","Permalink":"/Blog/Posts/Features/Sery_Kone/","Category":"Features","Title":"Sery Kone: Freeing Children Through Free Enterprise","Date":"\/Date(1461163900763)\/","HeaderImage":"/uploadedImages/Content/Blog/Posts/Features/SeryKone.jpg","IsFeatured":"false","Author":"635","AuthorData":{"Name":"Rich Cromwell","JobTitle":"Production Manager for The Walmart Museum","ProfilePicture":"","Biography":"As a believer in Sam’s maxim that you should never take yourself too seriously, Rich’s favorite part of the museum is the picture of Sam dancing the hula on Wall Street as it brings that statement to life."},"ContentTags":["Sery Kone","Enactus","Ivory Coast","cocoa"],"SummaryText":"Sery Kone used his experience as a child slave and education to help other children live better. ","BodyText":null,"BodyTextString":"\u003cp\u003e \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eEnslaving Children to Harvest Cocoa Beans\u003c/strong\u003e\u003cbr /\u003e\nWhen Sery Kone was a young child in Africa’s Ivory Coast,  his father\nabandoned him in a small village, where he was forced to work on a cocoa\nfarm.  He would work ten hours a day – often more –harvesting cocoa beans\nwith a machete.  \u003cbr /\u003e\u003cbr /\u003e\u003cstrong\u003eHuman Kindness Meets Inhumanity\u003c/strong\u003e\u003cbr /\u003e\nIt was on a farm several years later when a young boy working beside him, also\na slave, fainted from the heat and exhaustion. Sery took on the boy’s work to\nhelp him rest. When the cocoa farmer discovered them,he beat the two children mercilessly. It was then that Sery\nKone knew:  he had to escape. \u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003eTwo long years\nlater, he saw his chance and took it, running away and making his way to Ivory\nCoast’s largest city, Abidjan.  There, he worked on the streets carrying baskets for women while living in\nan orphanage, until he was miraculously found by his uncle who recognized him\ndespite not having seen him for years. Sery’s uncle put him through high\nschool and, eventually, helped him to enroll in college at Brigham Young\nUniversity in Hawaii.\u003cbr /\u003e\u003cbr /\u003e\u003cstrong\u003eSery Kone and Enactus: Facing Slavery Head On\u003c/strong\u003e\u003cbr /\u003e\nAt BYU, Sery yearned to return to Ivory Coast and help the child slaves who\nwere not as “fortunate” as he had been. It was in college that he discovered\nEnactus and the organization’s purpose of creating a better world through\nentrepreneurial action. \u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003eKone and Enactus focused on one village at a time. \nAstonishing as it is, Sery met with the cocoa farmer that had enslaved him as a\nchild and asked him what it would take for him to release the children on his\nland. The answer was simple: The children were there to meet production needs;\nif he could meet the same needs without the children, he would set them free.\u003cbr /\u003e\u003cbr /\u003e\u003cstrong\u003eThe Answer to Freedom Was There All Along\u003cbr /\u003e\u003c/strong\u003eWorking relentlessly, Sery and his team discovered was that the answer was\nright at their feet.  By adding to the chemical fertilizer mulch\ncontaining the cocoa husks discarded during harvesting, cocoa yield was\nincreased by 40% and costs were cut in half.  This increased productivity\nenabled the cocoa farmers to release the children from their work. \u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003eThe team wasn’t content simply to free them; they also looked to the children’s\nfuture and built a school for those children recently freed from working in the\ncocoa fields. To pay for the school’s books and supplies and provide and second\nincome, they developed a self-sustaining microfinance program for the women in\nthe village. \u003c/p\u003e\u003cp\u003eDuring the\ntime that the BYU–Hawaii Enactus team was working on their project, five\nchildren in the village died from malaria. In an attempt to find a sustainable\nsolution to the malaria problem, they realized one method of reducing malaria\ncould also be a source of income. Tilapia fish eat mosquito larvae, which\nprevents the carriers of malaria from being born. By cutting off all other\nwater sources and building a pond with tilapia, they were able to reduce the\nrate of infection by 94% as well as provide a source of income for the village.\nSince implementing the program, no children have died of malaria in the\nvillage.\u003cbr /\u003e\u003cbr /\u003e\u003cstrong\u003eChampions Championing a Just Cause\u003c/strong\u003e\u003cbr /\u003e\nThrough his involvement in Enactus, Kone was able to lead the BYU–Hawaii team\nto become Enactus USA champions and to a second place finish at the 2015\nEnactus World Cup. After presenting their work at a Walmart Saturday Morning\nMeeting in Bentonville, Sery Kone was offered a job at the Walmart Home Office.\nSery continues to work on freeing children in tandem with the WELL Africa\norganization. To date, over 500 children have been set free, but 2 million more\nremain.\u003c/p\u003e","NumViews":536}, {"Id":"34359738477","Permalink":"/Blog/Posts/Features/Standing-Firm-Disaster/","Category":"Features","Title":"Standing Firm in the Face of Disaster","Date":"\/Date(1472746210747)\/","HeaderImage":"/uploadedImages/Content/Blog/Posts/Features/Hammond_LA_DC.jpg","IsFeatured":"false","Author":"34359738475","AuthorData":{"Name":"Rhonda Rathje","JobTitle":"Director, Walmart Internal Communications","ProfilePicture":"","Biography":"Rhonda\u0027s favorite exhibit, the interesting returns customers have brought in over the years, is just one example in the museum of the fact that the customer is always number one at Walmart. "},"ContentTags":["teamwork","",""],"SummaryText":"When the rains came, four associates refused to leave their distribution center.","BodyText":null,"BodyTextString":"\u003cp\u003e\u003cem\u003eWhen the rains came, four associates refused to leave their distribution center.  \u003c/em\u003e\u003cbr /\u003e\u003cbr /\u003e“They stood firm,” says Kevin Arbaugh, General Manager, Distribution Center (DC) #6057 in Hammond, Louisiana. “I told them to leave the building. ‘We know what we have to do. We’re volunteering to do this,’ they told me.”  (Hammond is approximately 45 miles southeast of Baton Rouge – and that entire area was under water).\u003cbr /\u003e\u003cbr /\u003eIt was Friday night, Aug. 12.  “We had absolute downpours of rain. We were receiving reports the roads were being closed and overtaken by water,” Kevin recalls. “So we filled the most important commodities – meat and produce.”\n\u003cbr /\u003e\u003cbr /\u003eThe roads worsened as the night progressed. By early Saturday, the roads surrounding the DC became unsurpassable. “We had one way out of the building,” says Kevin. “And that one way started to go. It went from no water to 2 ½ feet of water in 15 minutes.”\n\u003c/p\u003e\u003cp\u003eStaffing decreased to about 25 associates as associates left to take care of their families and homes.\n\u003c/p\u003e\u003cp\u003eEvacuation was necessary.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eThe Four Who Stayed Behind to Help. \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYet, four associates raised their hands after already working eight-hour shifts. They knew they would be locked in with no way out. Each one volunteered for a ‘post.’\n\n\u003c/p\u003e\u003cp\u003eEd Allen, Maintenance Operations Manager, and Steve Holcomb, Energy Center Manager, monitored  the energy center to ensure the DC remained functional – ensuring the generators worked when the power did eventually stop.\n\u003c/p\u003e\u003cp\u003e“If they hadn’t stayed, we would have lost several million dollars’ worth of freight,” Kevin notes.\n\u003c/p\u003e\u003cp\u003eChristie Smith, Area Manager, secured the front of the building. She also communicated with the DC associates to ensure they made it home safely and to help find hotel accommodations for others.\n\u003c/p\u003e\u003cp\u003eTyron Tillis, Asset Protection (AP) Associate, ran point on security and watched over 20 stranded truck drivers. (This just in: Tryon was just promoted to AP Area Manager).\n\u003c/p\u003e\u003cp\u003eAnd, when the National Guard came knocking in the middle of the night, they provided provisions for victims stranded on Interstate 12 and local shelters.\n\u003c/p\u003e\u003cp\u003e\u003cstrong\u003e\"A selfless act.\"\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eIt was thirty hours later – about mid-day Sunday – before the water receded and DC leadership could get through the water and back to work.\n\u003c/p\u003e\u003cp\u003eHeroic is the word that Kevin uses to describe Ed, Steve, Christie and Tyron.  “They knew they would be trapped in the building. Their actions are humbling, and it was a selfless act.  They did it for the betterment of the community and for those drivers.”\n\u003c/p\u003e\u003cp\u003eSlowly, the DC is getting back to the work of ensuring the delivery of groceries to stores and Sam’s Club in the region. In addition, about 50 truckloads of food, water and supplies have been delivered to Baton Rouge and other local organizations. Also, the DC has supported volunteers who have cooked and served almost 300,000 meals to the flood victims and volunteers during the past few weeks.\n\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRebuilding, together.\u003c/strong\u003e \n\u003c/p\u003e\u003cp\u003eAnd, yet, up to 200 DC associates were personally affected – nearly 100 associates lost their homes; another 100 have partial losses.  When the DC workers complete their shifts, they help each other. Associates, whose homes aren’t affected, volunteer to run shifts so that others can start their rebuilding efforts.  \u003c/p\u003e\u003cp\u003e\n“I’m blessed to be a part of this team,” Kevin concludes.  “Their values are in the right place.  They take care of the community and each other.”\u003c/p\u003e\u003cp\u003e\u003cem\u003ePhoto, L – R: Ed Allen, Maintenance Operations Manager; Steve Holcombe, Energy\nCenter Manager; Christie Smith, Receiving Manager: and Tyron Tillis, Asset\nProtection Manager.\u003c/em\u003e\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003e \u003c/p\u003e","NumViews":458}, {"Id":"34359738520","Permalink":"/Blog/Posts/Features/Remembering_Ron_Loveless/","Category":"Features","Title":"Remembering Ron Loveless","Date":"\/Date(1476902923627)\/","HeaderImage":"/uploadedImages/Content/Blog/Posts/Features/Ron_Loveless_Inside_Archives.png","IsFeatured":"false","Author":"34359738521","AuthorData":{"Name":"Doug McMillon and Roz Brewer","JobTitle":"President \u0026 CEO, Walmart, and President \u0026 CEO, Sam\u0027s Club, Retired","ProfilePicture":"/uploadedImages/Content/Blog/Authors/McMillon_Brewer.jpg","Biography":""},"ContentTags":["Ron Loveless","Sam\u0027s Club"],"SummaryText":"","BodyText":null,"BodyTextString":"For most of us, Sam’s Club has always been a part of our broader Walmart family. But\u003cbr /\u003ethere is a small group of associates responsible for starting it, building it and shaping\u003cbr /\u003eit into what it is today. It is with deep sadness and the fondest of memories that we\u003cbr /\u003eshare the passing of Ron Loveless, one of the great leaders in our history and the first\u003cbr /\u003eto lead Sam’s Club. Ron passed away yesterday after a long battle with cancer.\u003cbr /\u003e\u003cbr /\u003eRon began his career in retail as a Stock Associate at one of Sam Walton’s early Ben\u003cbr /\u003eFranklin stores. Sam later made him an Assistant Manager at Walmart Store #4 in\u003cbr /\u003eSiloam Springs, Ark., and then promoted him to Store Manager in Newport, Ark. Due\u003cbr /\u003ein great part to his innovative nature, Ron rose through the ranks as Walmart grew –\u003cbr /\u003efrom a series of Store Manager positions to District Manager, Regional Vice President,\u003cbr /\u003eand to Vice President and GMM of Hardlines. It was at this point in his career that Sam\u003cbr /\u003easked Ron to helm the new Sam’s Club format.\u003cbr /\u003e\u003cbr /\u003eAccording to Ron, Sam’s Club was a true manifestation of Sam’s approach to “stack\u003cbr /\u003e‘em high and watch ‘em fly,” and he took the company on its upward path of growth\u003cbr /\u003eand success. Ron proved to be incredibly open-minded as he helped develop the club\u003cbr /\u003echannel concept, always looking for new and different ways to serve members. He had\u003cbr /\u003ea merchant’s heart and was particularly excited about the treasure hunt at Sam’s Club.\u003cbr /\u003eIn 1986, Ron decided to retire from the company.\u003cbr /\u003e\u003cbr /\u003eAs a retiree, Ron often visited with and mentored our company’s leaders, sharing his\u003cbr /\u003elearnings from Sam Walton. These learnings were also captured in his book “Walmart\u003cbr /\u003eInside Out.” One of the things Ron wrote about was the “Loveless Economic Indicator\u003cbr /\u003eReport,” a humorous and fictitious report he and Sam shared with Wall Street\u003cbr /\u003eAnalysts, some of whom took it seriously. In the report, the health of the economy\u003cbr /\u003ewas assessed by the number of dead chickens on the highway. If there were none,\u003cbr /\u003ethere was scarcity and hard times; people were picking up the chickens for dinner. If\u003cbr /\u003ethere were many, times were good and food was plentiful. Ron and Sam would do\u003cbr /\u003etheir best to share the report with straight faces.\u003cbr /\u003e\u003cbr /\u003eSince the time Ron left the company until his passing, he was an enthusiastic\u003cbr /\u003esupporter of Bentonville’s Youth Baseball League and The Walmart Museum. Above all,\u003cbr /\u003ehe was a loving husband, father and grandfather.","NumViews":39}, {"Id":"34359738624","Permalink":"/Blog/Posts/Features/More_Than_a_Name/","Category":"Features","Title":"More Than a Name","Date":"\/Date(1491511719387)\/","HeaderImage":"/uploadedImages/Content/Blog/Posts/Features/badgeheader6.jpg","IsFeatured":"false","Author":"34359738613","AuthorData":{"Name":"The Walmart Museum Exhibit Team","JobTitle":"","ProfilePicture":"","Biography":""},"ContentTags":["Name Badges","Our People Make the Difference","Associates"],"SummaryText":"","BodyText":null,"BodyTextString":"\u003cp\u003eOUR\nPEOPLE MAKE THE DIFFERENCE\u003cbr /\u003e\u003cbr /\u003e\u003c/p\u003e\u003cp\u003e\n“Our People Make the Difference” was the theme for the 1979 Walmart Annual\nMeeting, what store managers now call the Year Beginning Meeting. “\u003ca href=\"https://www.walmartmuseum.com/explore/#/timeline/artifact/27917292352\" title=\"Our PeopleMake the Difference\"\u003eOur PeopleMake the Difference\u003c/a\u003e” became an important slogan through the 1980s. It was\nfeatured prominently on the header for Walmart World early in that\ndecade and was on a button popular with associates. In 1987, “Our People Make\nthe Difference” was added to the associate name badge.\u003c/p\u003e\u003cp align=\"center\"\u003e\u003cimg src=\"/uploadedImages/Content/Blog/Posts/Features/Sam str trip disc17 shot411(1).jpg?n=6150\" alt=\"Sam_HatButtonBadge\" title=\"Sam_HatButtonBadge\" /\u003e\u003c/p\u003e\u003cp\u003eSATISFACTION\nGUARANTEED\u003c/p\u003e\u003cp\u003eWalmart’s\nfirst name badge in wide use included the Walmart logo, the associate’s\nname and title, and “Satisfaction Guaranteed.” Walmart associates make the\ndifference, but the customer is #1.  \u003c/p\u003e\u003cdiv style=\"text-align: left;\"\u003e\u003cbr /\u003e  \u003c/div\u003e\u003cdiv style=\"text-align: left;\"\u003e\u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"/uploadedImages/Content/Blog/Posts/Features/badge.png?n=7687\" alt=\"badge\" title=\"badge\" /\u003e\u003c/div\u003e\u003c/div\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003eTHE HISTORY OF THE NAME BADGE\u003cbr /\u003e\nIn 1987, “Our People Make the Difference” was added to associates’ badges. The\npopular red, white,and blue badge was used in some form until 2010, when it was\nreplaced with a blue and white badge featuring the Walmart Spark.\u003c/p\u003e\u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"/uploadedImages/Content/Blog/Posts/Features/download.jpeg?n=8792\" alt=\"associatebadgestore\" title=\"associatebadgestore\" /\u003e\u003c/div\u003e\u003cp\u003e\u003cbr /\u003e\nTHE NEW BADGE\u003cbr /\u003e\nAfter the February 2016 announcement about pay increases and training\nopportunities, Peter Abbott, a market manager in Phoenix, Arizona, wrote a\nletter suggesting that Walmart return “Our People Make the Difference” to the\nassociates’ name badges. At the 2015 Shareholders meeting, Walmart U. S. Chief\nOperating Officer Judith McKenna announced that every U.S. associate would have\na redesigned badge and those redesigned badges would indeed have “Our People\nMake the Difference” on them.\u003c/p\u003e\u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"/uploadedImages/Content/Blog/Posts/Features/badge_shareholders_wide.jpg\" alt=\"badges_shareholders_wide\" title=\"badges_shareholders_wide\" /\u003e\u003c/div\u003e\u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"/uploadedImages/Content/Blog/Posts/Features/badges_shareholders_close.jpg\" alt=\"badges_shareholders_tight\" title=\"badges_shareholders_tight\" /\u003e\u003c/div\u003e\u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"/uploadedImages/Content/Blog/Posts/Features/badges_shareholders_associates.jpg\" alt=\"badges_shareholders_associates\" title=\"badges_shareholders_associates\" /\u003e\u003c/div\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003e \u003c/p\u003e","NumViews":17}, {"Id":"34359738634","Permalink":"/Blog/Posts/Features/A_Global_Purpose/","Category":"Features","Title":"A Global Purpose","Date":"\/Date(1491597431480)\/","HeaderImage":"/uploadedImages/Content/Blog/Posts/Features/globalheader6.png","IsFeatured":"false","Author":"34359738613","AuthorData":{"Name":"The Walmart Museum Exhibit Team","JobTitle":"","ProfilePicture":"","Biography":""},"ContentTags":["International ","India","Africa","Canada","United Kingdom","ASDA","Japan","China","Mexico","Sustainability","Central America","Brazil","Chile","Argentina"],"SummaryText":"","BodyText":null,"BodyTextString":"\u003cimg src=\"/uploadedImages/Content/Blog/Posts/Features/Global_Purpose_2.jpg\" alt=\"globalexhibit_1\" title=\"globalexhibit_1\" /\u003e\u003cimg src=\"/uploadedImages/Content/Blog/Posts/Features/Global_Purpose_3_Page_1.jpg\" alt=\"global_exhibit_2\" title=\"global_exhibit_2\" /\u003e \u003cimg src=\"/uploadedImages/Content/Blog/Posts/Features/Global_Purpose_3_Page_2.jpg\" alt=\"global_exhibit_3\" title=\"global_exhibit_3\" /\u003e\u003cimg src=\"/uploadedImages/Content/Blog/Posts/Features/Global_Purpose_3_Page_3.jpg\" alt=\"global_exhibit_4\" title=\"global_exhibit_4\" /\u003e \u003cimg src=\"/uploadedImages/Content/Blog/Posts/Features/Global_Purpose_4_Page_1.jpg\" alt=\"global_exhibit_5\" title=\"global_exhibit_5\" /\u003e\u003cimg src=\"/uploadedImages/Content/Blog/Posts/Features/Global_Purpose_4_Page_2.jpg\" alt=\"global_purpose_6\" title=\"global_purpose_6\" /\u003e","NumViews":175}, {"Id":"34359738674","Permalink":"/Blog/Posts/Features/A_Promise_and_a_Smile/","Category":"Features","Title":"A Promise and a Smile","Date":"\/Date(1495055298663)\/","HeaderImage":"/uploadedImages/Content/Blog/Posts/Features/smiley_header3.jpg","IsFeatured":"false","Author":"34359738613","AuthorData":{"Name":"The Walmart Museum Exhibit Team","JobTitle":"","ProfilePicture":"","Biography":""},"ContentTags":["Smiley","Rollbacks","Special Exhibits","EDLP"],"SummaryText":"","BodyText":null,"BodyTextString":"\u003cdiv\u003e\u003cp\u003e \u003c/p\u003e\u003cspan title=\"temporary space, click here to type\"\u003e\u003cdiv style=\"text-align: center;\"\u003e\u003cstrong\u003e\u003cem\u003e\u003c/em\u003e\u003c/strong\u003e\u003c/div\u003e\u003c/span\u003e\u003ch2\u003e\u003cspan title=\"temporary space, click here to type\"\u003e\u003cdiv style=\"text-align: center;\"\u003e\u003cstrong\u003e\u003cem\u003eHow Smiley Changed the Face of Savings\u003c/em\u003e\u003c/strong\u003e\u003c/div\u003e\u003c/span\u003e\u003cp style=\"text-align: center;\"\u003e \u003c/p\u003e\u003c/h2\u003e\u003cp style=\"text-align: center;\"\u003e \u003c/p\u003e\u003c/div\u003e\u003cp\u003e \u003c/p\u003e\u003cdiv\u003e\u003cspan title=\"temporary space, click here to type\"\u003e \u003cimg src=\"/uploadedImages/Content/Blog/Posts/Features/Smiley_exhibit1.2.jpg\" alt=\"smiley_exhibit1\" title=\"smiley_exhibit1\" align=\"left\" /\u003e\u003cspan title=\"temporary space, click here to type\"\u003e\u003cstrong\u003e\u003cbr /\u003e\u003c/strong\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cdiv\u003e\u003cspan title=\"temporary space, click here to type\"\u003e\u003cspan title=\"temporary space, click here to type\"\u003e\u003cstrong\u003e\u003c/strong\u003e\u003c/span\u003e\u003c/span\u003e\u003cp\u003e\u003cspan title=\"temporary space, click here to type\"\u003e\u003cspan title=\"temporary space, click here to type\"\u003e\u003cstrong\u003eIt All Started With Kids\u003c/strong\u003e \u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv\u003e\u003cp\u003eAs a store manager at the Whiteville, North Carolina, Walmart store in 1989, Henry Jordan observed the relationship between people greeters and the children that came in with their parents.\u003c/p\u003e\u003c/div\u003e\u003cp\u003eKnowing that these children might be the key to bringing their parents to Walmart over competitors, Jordan and his wife designed the “Wal-Mart Lil Shopper” Smiley sticker and had a few hundred of the stickers printed.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSam Walton Instantly \"Got It\"\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eThe stickers were so successful that several nearby Walmart stores began giving out the stickers. Henry presented the idea to Sam Walton in a letter, and within a few months, the program was introduced to the entire company with the Smiley sticker as a standard order item. \u003cstrong\u003e\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSmiley the TV Star\u003c/strong\u003e  \u003c/p\u003e\u003cdiv\u003e\u003cp\u003e In 1996, under Chief Marketing Officer Paul Higham’s leadership, Smiley was integrated into Walmart’s advertising as a champion of Rollbacks. According to a February 1999 Walmart World article: “Rollbacks are a fantastic tool to complement our Every Day Low Prices pricing program. Buyers work with our vendors on a consistent basis to get better prices for our customers. When we get a great value, we do our best to pass it on to our customers.\" \u003c/p\u003e\u003cp\u003eAfter a few years, Smiley began to appear in different costumes for different campaigns, including a cowboy, Zorro, Sunshine Smiley, Robin Hood, a construction worker, and an international spy.\u003c/p\u003e\u003cp\u003e \u003cstrong\u003eRetirement Didn’t Agree With Smiley \u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv\u003e\u003cdiv\u003e\u003cdiv\u003e\u003cp style=\"text-align: left;\"\u003eSmiley first retired in 2006, but his passion for recognizing associates for great customer service and lowering prices never faded. He longed to return. Now, he’s back as part of the new “Happy to Help” program, recognizing associates for demonstrating exceptional customer service.\u003cspan style=\"text-align: left;\"\u003e \u003c/span\u003e\u003c/p\u003e\u003cp style=\"text-align: center;\"\u003e \u003cspan title=\"temporary space, click here to type\" style=\"text-align: center;\"\u003e \u003c/span\u003e\u003cimg src=\"/uploadedImages/Content/Blog/Posts/Features/smiley_combo3.jpg\" alt=\"smiley_combo3\" title=\"smiley_combo3\" style=\"text-align: center;\" /\u003e\u003cspan style=\"text-align: center;\"\u003e \u003c/span\u003e\u003c/p\u003e\u003cp style=\"text-align: left;\"\u003e\u003cstrong style=\"text-align: left;\"\u003eWelcome Back, Old Friend\u003c/strong\u003e\u003cspan style=\"text-align: left;\"\u003e  \u003c/span\u003e\u003c/p\u003e\u003cdiv style=\"text-align: left;\"\u003e\u003cp\u003eWalmart U.S. Chief Operating Officer Judith McKenna announced the triumphant return of Smiley during 2016’s Shareholder’s week with Chief Marketing Officer Tony Rogers explaining why it was time for Smiley to roll back into Walmart.\u003c/p\u003e\u003cp\u003e“Back in the day, Smiley was the face of rollbacks, said Rogers. “Today, he represents all low prices. Whether we’re talking about great Every Day Low Prices or a new rollback, Smiley’s our man.\u003c/p\u003e\u003cp\u003eEarly in Smiley’s career, he represented Rollbacks in all media – in-store, TV, print, and online. Pictured here are some of Smiley’s work in early in-store signage.\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv\u003e\u003cdiv\u003e\u003cp\u003eWhat Exactly Is a Rollback? It’s when Walmart lowers a price on an item as part of its mission to save people money so they can live better. A Rollback tag highlights such a reduction in price and lets the customers know exactly how much they’re saving.\u003c/p\u003e\u003cp\u003eToday, he stands for low prices, not just Rollbacks.   \u003c/p\u003e\u003c/div\u003e\u003cdiv\u003e \u003c/div\u003e\u003cdiv\u003e\u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"/uploadedImages/Content/Blog/Posts/Features/smiley_combo.2.jpg\" alt=\"smiley_double\" title=\"smiley_double\" /\u003e\u003c/div\u003e\u003cp\u003e \u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003cstyle type=\"text/css\"\u003e\np.p1 {margin: 0.0px 0.0px 0.0px 0.7px; line-height: 23.3px; font: 22.0px \u0027Myriad Pro\u0027; color: #ffbc00}\np.p2 {margin: 1.3px 0.0px 0.0px 0.7px; line-height: 21.3px; font: 18.5px \u0027Myriad Pro Condensed\u0027; color: #ffffff}\np.p3 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 10.0px; font: 10.0px \u0027Times New Roman\u0027; min-height: 11.0px}\np.p4 {margin: 0.0px 0.0px 0.0px 0.7px; line-height: 21.3px; font: 18.5px \u0027Myriad Pro Condensed\u0027; color: #ffffff}\np.p5 {margin: 1.9px 0.0px 0.0px 0.7px; font: 22.0px \u0027Myriad Pro\u0027; color: #ffbc00}\np.p6 {margin: 5.0px 0.0px 0.0px 9.6px; text-indent: -3.8px; line-height: 21.3px; font: 18.5px \u0027Myriad Pro Condensed\u0027; color: #ffffff}\np.p7 {margin: 0.0px 0.0px 0.0px 0.7px; font: 18.5px \u0027Myriad Pro Condensed\u0027; color: #ffffff}\nspan.s1 {font-kerning: none}\n\u003c/style\u003e\u003cstyle type=\"text/css\"\u003e\np.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 55.0px Helvetica; color: #ffffff}\n\u003c/style\u003e","NumViews":179}],"numResults":24,"nextPage":"/api/blog/items.aspx?p=3&n=9"}